Support Solutions

IT networks are becoming increasingly more diverse and complex. As a result, it is harder for companies to have access to all the necessary in-house knowledge and resources needed to deal with every incident effectively.

At Info-Protect we offer full range IT support packages tailored to fit your business, your service level requirements, and your budget. Our Customer Service Department consists of a highly experienced individuals, fully trained and accredited to deal with your IT Support issues.

Key Benefits:

Proactive remote managed services.

Priority Service Level Agreement (SLA)

No downtime with ‘run silent’ updates & patch management.

Fully tailored to support your particular network and service.

Service Summary:

On-site support, remotely managed support, & telephone support.

Pre-emptive maintenance visits.

System monitoring.

Equipment audits.

Enhanced priority response SLA.

My service desk interactive support.

Software rebuilds of desktop PC’s and notebooks.

Server rebuilds.

Incident covers for virus & spyware infections.

IPsec VPN (Virtual Private Network).

Consultancy (Assessments & Studies).

Infrastructure Study & Implementation.